Return & Refund Policy

1. B2B Orders

All orders placed with Vyas Ayurvedic Stores for wholesale, resale, distribution, institutional, or commercial purposes are considered B2B transactions.

Customers/retailers are responsible for checking the product names, quantities, pack sizes, pricing, billing details, and other order information before confirming an order.

2. Return Period

All eligible return requests must be intimated to Vyas Ayurvedic Stores within 3 days from the date of delivery of the order.

Any return request received after the 3-day period may not be accepted.

Before sending any goods back, the customer/retailer must inform Vyas Ayurvedic Stores and obtain confirmation/approval for the return.

Goods should not be sent back without prior intimation and approval.

3. Frequency of Returns

Returns will be accepted only once in a quarter for each customer/retailer.

Customers are therefore advised to consolidate eligible return products and submit them together rather than sending multiple return shipments during the same quarter.

This quarterly return restriction does not prevent Vyas Ayurvedic Stores from addressing genuine issues arising from our own error, such as an incorrect product supplied or other fault attributable to Vyas Ayurvedic Stores, subject to verification and approval.

4. Situations in Which Returns May Be Accepted

A return may be accepted where the issue is attributable to Vyas Ayurvedic Stores, including:

• Incorrect product supplied against the confirmed order.
• Incorrect quantity supplied.
• Product supplied due to an error from our side.
• Manufacturing or product-related fault attributable to the supplier/manufacturer, subject to verification.
• Transit-related damage, subject to the conditions mentioned in this policy.
• Expiry returns for selected brands that specifically provide an expiry-return facility, subject to the applicable conditions.

All returns are subject to prior intimation, verification, and approval by Vyas Ayurvedic Stores.

5. Return Costs

All return transportation, courier, freight, loading/unloading, and other expenses associated with returning goods will be fully borne by the customer/retailer.

Vyas Ayurvedic Stores will not be responsible for the cost of sending returned goods, including goods returned under an approved return claim, unless otherwise specifically agreed in writing.

Customers must ensure that returned goods are securely packed to prevent further damage during transportation.

6. Return Intimation and Documentation

Before dispatching any returned goods, the customer/retailer must provide prior intimation to Vyas Ayurvedic Stores.

The return request should include:

• Original invoice number and invoice copy.
• Order details.
• Product name and quantity.
• Batch number, wherever applicable.
• Reason for return.
• Photographs of the products and packaging.
• Video evidence, wherever required.
• Details of the damage or issue.
• Any other information requested by Vyas Ayurvedic Stores.

The return shipment should be sent only after receiving confirmation/approval from Vyas Ayurvedic Stores.

7. Transportation Damage

Transportation-related damages may be considered for return, subject to verification.

In case of transportation damage, the customer/retailer must provide proper video evidence and complete details immediately after receiving the goods.

Where possible, the customer should record an unboxing/opening video showing:

• The condition of the outer package.
• Shipping/transportation packaging.
• The damaged products.
• Product quantities.
• Relevant batch and product details.

Claims without sufficient video evidence or details may not be accepted.

8. Damaged Returned Goods

Goods sent back to Vyas Ayurvedic Stores in a damaged, broken, opened, used, tampered, contaminated, or otherwise unsuitable condition will not be eligible for any refund or credit note.

The customer/retailer is responsible for ensuring that goods are properly packed and protected before sending them back.

If the returned goods are found to be damaged due to inadequate packing or handling by the customer/retailer, Vyas Ayurvedic Stores reserves the right to reject the return.

9. Refund and Credit Note Process

For an approved return, the returned goods will first be received and inspected by Vyas Ayurvedic Stores.

The refund/credit settlement process will begin only after the returned goods have been received and approved by Vyas Ayurvedic Stores.

For approved returns, the applicable amount will be settled through a Credit Note (CN) against the value of the eligible returned goods.

The refund/credit settlement will be processed after 7 days from the date the returned goods are received by Vyas Ayurvedic Stores, subject to inspection and final approval.

The Credit Note issued against the approved return can be used by the customer/retailer to purchase goods from Vyas Ayurvedic Stores up to the value mentioned in the Credit Note.

A Credit Note does not automatically constitute a cash refund.

10. Expiry Goods Return Policy

Expiry goods will be accepted only for selected brands that provide an expiry-return facility.

The applicable brands eligible for expiry returns will be communicated/informed to customers/retailers separately by Vyas Ayurvedic Stores.

Expiry goods from brands that do not provide an expiry-return facility will not be accepted.

Conditions for Expiry Returns

• Expiry returns must be submitted before 3 months prior to the expiry date of the product.
• The customer/retailer must provide proper prior intimation before sending the expiry goods.
• The original and proper invoice must be provided along with the expiry-return request.
• Complete product and batch details must be provided.
• The goods must be properly packed and sent in acceptable condition.
• The entire cost of sending the expiry goods back will be fully borne by the customer/retailer.
• Goods must be sent only after receiving prior confirmation from Vyas Ayurvedic Stores.

11. Settlement of Expiry Returns

Expiry returns are subject to acceptance and confirmation from the respective company/brand.

The expiry-return settlement will be processed only after Vyas Ayurvedic Stores receives the applicable Credit Note/confirmation from the respective company.

The eligible settlement amount for expiry goods will be calculated after a 60% reduction from the Maximum Retail Price (MRP).

Accordingly, the applicable Credit Note/settlement value will be based on the approved expiry-return value after the 60% reduction from MRP, subject to the respective company's approval and terms.

The customer/retailer will receive the applicable settlement through a Credit Note, which can be used for purchasing goods from Vyas Ayurvedic Stores up to the value of the Credit Note.

12. Products Not Eligible for Return

The following products will generally not be accepted under this Return & Refund Policy:

• Products returned after the 3-day return period, except where otherwise specifically approved.
• Goods returned without prior intimation and approval.
• Goods returned in damaged condition.
• Opened or used products.
• Non-moving goods.
• Products with damaged, removed, or altered packaging.
• Products that have been relabelled, repackaged, or modified.
• Products damaged due to improper storage or handling by the customer/retailer.
• Products damaged during return transportation due to improper packing.
• Products without proper invoice and product details.
• Products from brands that do not provide an expiry-return facility.
• Products that do not meet the applicable expiry-return conditions.
• Goods supplied under seasonal offers.
• Goods supplied under special schemes.
• Free goods/free-of-cost promotional products.
• Clearance or specially negotiated non-returnable products.
• Products that have become unsellable due to prolonged storage or failure to follow appropriate stock rotation practices.

13. Seasonal Offers, Special Schemes and Free Goods

Goods supplied under seasonal offers, special schemes, promotional schemes, bulk schemes, or as free goods are strictly not eligible for return, refund, or Credit Note under this policy.

The customer/retailer is responsible for checking the terms and conditions of such schemes at the time of purchase.

14. Storage and Handling Responsibility

Customers/retailers are responsible for storing and handling Ayurvedic products in accordance with the storage instructions provided on the product packaging or accompanying documentation.

Vyas Ayurvedic Stores will not be responsible for deterioration, damage, leakage, contamination, or other product issues caused by improper storage, handling, exposure to unsuitable conditions, or failure to maintain appropriate inventory practices after delivery.

15. Inspection and Approval

All return requests are subject to inspection and approval by Vyas Ayurvedic Stores.

Receiving returned goods does not automatically mean that the return has been approved.

Vyas Ayurvedic Stores reserves the right to inspect:

• Product condition.
• Packaging condition.
• Batch details.
• Expiry details.
• Invoice and order records.
• Photographs and videos.
• Transportation/return condition.
• Eligibility under the applicable brand's return policy.

Only goods that meet the applicable conditions will be considered for Credit Note/settlement.

16. No Automatic Cash Refund

For approved B2B returns, the standard settlement mechanism will be through a Credit Note (CN).

The Credit Note can be used by the customer/retailer to purchase eligible goods from Vyas Ayurvedic Stores up to the available CN value.

Any exceptional cash refund, if applicable, will be subject to separate approval by Vyas Ayurvedic Stores and applicable accounting/payment procedures.

17. Fraudulent or Abusive Claims

Vyas Ayurvedic Stores reserves the right to reject claims that appear fraudulent, misleading, repetitive, abusive, or inconsistent with the condition of the goods supplied.

Repeated or unsupported return claims may result in additional verification requirements or restrictions on future returns.

18. Order Cancellation

B2B orders may be cancelled only if the order has not already been processed, packed, dispatched, or otherwise committed for fulfilment.

Once an order has been dispatched, cancellation may not be possible.

Special, customised, bulk, promotional, seasonal, or scheme-based orders may not be eligible for cancellation once confirmed.

19. Changes to This Policy

Vyas Ayurvedic Stores reserves the right to modify or update this Return & Refund Policy from time to time.

The latest version published on our website will apply to future orders unless otherwise agreed in writing.